The Imperial Laundry
71-73 Warriner Gardens
SW11 4XW

T: (+44) (0)20 3478 5555


Privacy Policy & Cookies

A lot goes on behind the scenes. We’d like to show you what we’re getting up to and what’s been inspiring us.

Lauren McCluskey

Lauren McCluskey

Head of Customer Experience

After working at a large construction company in London for five years, Lauren has joined us to head up our Customer Experience department. Lauren is the first port of call for our buyers and property managers – helping them with any queries they may have. She spends time visiting sites and getting to know each development inside and out. Lauren’s goal is to make sure that our customers are receiving the highest standard of care. Their happiness is her main priority.

Alongside working at HCD, Lauren will also be completing a degree in Marketing. She’ll be using her knowledge to work alongside our Brand Manager, Natalie, on our social media and marketing materials.



What word or phrase do you most overuse at work?

“Do you know what I mean?”

How would you describe HCD in three words?

Different, motivated & fun.

What has surprised you the most about working at HCD?

The atmosphere in the office. It’s feels like a team as opposed to working with heads down in dead silence.

Who would you most like to design and build a house for?

Myself. Why not!